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Concierge & services

Local experiences, historical sites…
Don’t wait to immerse yourself in your destination, we will be happy to organize your stay and your discoveries.

In-room massage, cruise on the Marne, hot air balloon flight at sunrise or sunset, hairdresser, beauty salon, florist…
Feel free from all requests.

To contact the Concierge, please dial 9.

Welcoming children

Upon a simple request and depending on availability, we can provide you with the following equipment, free of charge: travel cot - bottle warmer - changing mat - baby phone - high chair - booster seat - bathtub - thermometer
We can also provide a baby-sitting service on request.

Mail

Reception can take care of the postage for your letters or you can also drop off your postage-paid mail there.

Gift shop

The boutique is located in the hotel lobby and offers various items such as a selection of champagnes, glasses and decorative objects.

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Transportation

Need a transfer upon arrival at the airport, train station or to discover the vineyard? We are at your disposal to provide you with a chauffeur.

We can also organise the rental of a vehicle or the reservation of a taxi for you.

Uber is also available in Reims.

Car wash
Our valets are at your disposal to drive your vehicle to the nearest service station.

Bikes
Upon request to Reception and depending on availability, electric bikes with helmets and anti-theft devices are available to you, free of charge. The Management declines all responsibility in the event of loss or theft.

Public transport
You can travel by bus and tramway in Reims and in the surrounding towns.

View network map

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Stay with your pets

Upon a simple request and depending on availability, we can provide you with the following equipment, free of charge: dog bed - dog bowl
We can also provide a dog-sitting service on request.

Lost and found

Lost and found items are kept by the hotel for a period of one year and one day. Reshipment is at the guest's expense.

MEDICAL ASSISTANCE
& EMERGENCIES

For any medical assistance, please contact Reception by dialing 9.

Emergency numbers

CHAMPAGNE HOUSES

Cellars' visits

Around the Saint-Nicaise hill and the Domaine Les Crayères, you can discover the following Houses within a 5-10 minute walk : Ruinart, Veuve-Clicquot, Taittinger and Pommery. A 10-minute drive away, you can visit other Houses such as : Lanson, Mumm or the "Demeure des Comtes de Champagne" by Taittinger.

Outside of Reims, the vineyard route is worth discovering like Épernay with the Avenue de Champagne where it will be possible to organise visits to Moët & Chandon, De Castellane, Mercier, or to owners in the heart of the vineyard...

We strongly recommend booking in advance for each of these experiences.

Visit other Houses

Depending on your wishes, we can of course contact other champagne Houses and do our utmost to arrange a visit and tasting for you. For champagne enthusiasts, we can arrange up to three visits a day, one in the morning and two in the afternoon.

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Culture & heritage

Historical heritage

Tau Palace

2 place du Cardinal Luçon, 51100 Reims

+33 (0)3 26 47 81 79

Saint-Nicaise hill

Boulevard Diancourt, 51100 Reims

+33 (0)3 26 77 45 00

Free visit of the park. Visit of the inside of the bulwark available only during European heritage days.

Les Halles du Boulingrin - Covered market in the city center

50 rue de Mars, 51100 Reims

Opening hours:
Wednesday from 7 am to 1 pm
Friday from 7 am to 1 pm - Organic market from 4 pm to 8 pm
Saturday from 6 am to 2 pm

The Book Market: every second Sunday of the month from 8:30 am to 6 pm

Pressoria - Sensory journey into the heart of champagne

11 boulevard Pierre Cheval, 51160 Aÿ-Champagne

+33 (0)3 26 77 98 77

Ecclesiastical heritage

Notre-Dame of Reims Cathedral

2 place du Cardinal Luçon, 51100 Reims

Guided tours of the Cathedral's Towers:
From February 15th to May 5th and from September 9th to November 15th: from Tuesday to Saturday at 10 am, 11 am, 2 pm, 3 pm and 4 pm and on Sunday at 2 pm, 3 pm and 4 pm

From May 6th to September 8th:
from Tuesday to Saturday at 10 am, 11 am, 2 pm, 3 pm, 4 pm and 5 pm and on Sunday at 2 pm, 3 pm, 4 pm and 5 pm

Closures:
May 1st, the morning of the Ascension and Pentecost celebrations and from November 16th to February 14th

Service times:
Monday at 7 pm, Tuesday, Thursday and Saturday at 8 am, Wednesday and Friday at 8 am and 7 pm, Sunday at 9:30 am and 11 am

Saint-Remi Basilica

1 rue Simon, 51100 Reims

Entrance through the south gate, rue Saint-Julien

Service times:
Tuesday and Thursday at 9 am, Wednesday, Friday and Saturday at 6:30 pm, Sunday at 11 am

Saint-Jacques Church

12 rue Max Dormoy, 51100 Reims

Free visits from Tuesday to Saturday from 9 am to 12 pm and from 2 pm to 6 pm
On Sunday, the church is open for services

Service times:
Tuesday, Thursday and Saturday at 5 pm, Sunday 6:30 pm

Museums and permanent collections

Museum-Hotel Le Vergeur

36 place du Forum, 51100 Reims

+33 (0)3 26 47 20 75

Saint-Remi Museum

53 rue Simon, 51100 Reims

Foujita Chapel

33 rue du Champ de Mars, 51100 Reims

Library

Carnegie Library - Magnificent Art Deco building

2 place Carnegie, 51100 Reims

+33 (0)3 26 77 81 41

parks and gardens

Champagne Park

10 avenue du Général Giraud, 51100 Reims

Open every day from 10 am to 8 pm

Léo Lagrange Park

Chaussée Bocquaine, 51100 Reims

Free access

Patte d’Oie Park

Boulevard du Général Leclerc, 51100 Reims

Opening hours:

From January to March and from October to December: 9 am to 6 pm

From April to June and September: 9 am to 8 pm from Monday to Friday and 9 am to 9 pm from Saturday and Sunday

In July and August: 9 am to 8 pm from Monday to Friday and 9 am to 10 pm from Saturday and Sunday

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